How we collect, use, store, and disclose personal information. Written to align with Canadian privacy law (PIPEDA) and equivalent frameworks where your operators reside.
Dual A Solutions Inc. ("Dual A", "we", "us") is a Toronto based software company. We operate a data orchestration and attribution platform for multi location restaurant app operators. Our registered office is in Toronto, Ontario, Canada.
For public site visitors we rely on your consent (PIPEDA implied or express, depending on context) and our legitimate interest in operating the site. For customer engagements we rely on the contract between you and Dual A. We do not sell personal information.
Essential cookies keep the site working. Analytics and marketing cookies only load after you accept them through the banner or the cookie preferences link in the footer. You can change your choice at any time. Details of each cookie category are on the preferences modal.
Primary storage sits in Canada (AWS ca-central-1). Edge delivery and observability may route through global regions, but raw operator data does not leave Canada without an executed cross border data transfer agreement.
We share information only with vetted subprocessors that support our operations (compute, email, observability, payments). The current list is maintained on the Security page. We do not share personal data for advertising, nor do we allow subprocessors to use your data for their own purposes.
Contact submissions are retained for 24 months after our last interaction. Operator data retention follows the contract. Financial records follow the statutory 7 year minimum for Canadian tax law.
Under PIPEDA and equivalent laws you can request access to, correction of, or deletion of your personal information. Email privacy@dualasolutions.com and we will respond within 30 days.
If you email us, fill in a form, or request an audit, you consent to transactional replies directly related to that enquiry. We do not add you to a marketing list without a separate express opt in. Every marketing email will carry an unsubscribe link and our physical mailing address, per CASL.
Encryption in transit (TLS 1.3) and at rest (AES 256 GCM), per tenant envelope encryption, row level security in our databases, MFA for staff, and short lived production credentials. More detail on the Security page.
We update this policy when our practices change. Material changes are announced on this page with a new effective date.
Privacy questions: privacy@dualasolutions.com. General contact: hello@dualasolutions.com. Mail: Dual A Solutions Inc., Toronto, Ontario, Canada. Under PIPEDA you may also contact the Office of the Privacy Commissioner of Canada if you feel we have not addressed a concern adequately.